THIS STATEMENT OF WORK ("SOW") is made between Connect Solutions NPC (2024/117256/08) (hereafter referred to as Connect Solutions) and the undersigned Client (hereafter referred to as the Client). The "Effective Date" is the date of submission of this form.
Connect Solutions will offer services to the Client as per the quote for either Salesforce development, Website development, IT support or digital consultancy work.
Deliverables:
The specific deliverables for each project will align with the scope and requirements outlined in the client’s quote or work request. Our team is committed to maintaining high standards of quality and precision, ensuring each deliverable meets the defined objectives and supports the client’s strategic goals. Each project will undergo thorough review and quality checks before completion, with the client’s satisfaction and success as our top priority.
Rates and Fees:
All development or consultancy work will be charged at a standard rate of R945 (Nine Hundred and Forty Five Rand) per hour in 2024.
Rates and Fee, as quoted above, are subject to annual increases, actioned at the beginning of the calendar year.
If the development or consultancy fees exceed the hours discussed with the client, Connect Solutions will liaise with the Client to discuss the way forward.
Please Note: that if a confirmed session booked with a Connect Solutions consultant is cancelled with less than 24 hours’ notice, the full charge for that session will be incurred.
Note also that if the consultancy engagement is delayed as a result of the Client failing to provide input, and as a result Connect Solutions is unable to perform any chargeable consultancy in that week (i.e. more than 1 hour in that week), a minimum of 1 hour per week will be charged to the Client as a retainer fee. This is intended to motivate continuous focus on the project until it is delivered.
Travel Costs:
It is not anticipated that this engagement would require Connect Solutions to travel outside of Cape Town.
Connect Solutions’ general approach to traveling is that we would look to keep travelling to a minimum and would prefer to engage via online meetings, telephone and web conferencing where such mediums are possible and appropriate.
However, in some cases it is advisable to travel to allow for face to face engagements or to see samples and systems in real life. Travel within Cape Town and surrounds will be billed as part of the consulting time.
If it becomes necessary for Connect Solutions staff to travel by air to consult, travel time and subsistence costs would apply, after being agreed upon with the Client.
Financial Limits:
An invoice will be submitted monthly or if all work is completed within a month, on delivery of the final project.
Termination of SOW:
The Client is entitled to terminate this SOW engagement as specified in this SOW at any point in time, provided that the Client shall then pay Connect Solutions for hours expended up to that point in making reasonable progress with the deliverables as well as any retainer fees that have accrued to date.
Connect Solutions is entitled to terminate this engagement as specified in this SOW by giving 30 calendar days’ notice to the Client.
A change in Form Assembly pricing structure will require a discussion with Connect Solutions and the Client for an equitable solution.
Acceptance of Statement of Work and Commencement:
